- return policy
If you aren't completely satisfied with your purchase, you may return it within 15 days of delivered date.If your item is damaged, defective or incorrect upon arrival, please contact us to arrange for your return.
1.You will be responsible for contacting before your return. Be sure to include your order number, login account, and return reason on a piece of paper with your return.
2.We will confirm the application for refund within 2 working days generally.
3.We will refund your money to your account within 2-7 business days after your return has been received and confirmed. We are not responsible for lost,damaged or stolen packages.
4.If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.
In addition, it is recommended that you take some pictures for details if the item(s) is (are) not the same as the picture shown or the description we say.
Tidebuy.com does not accept returns on jewelry, accessories, tattoos supplies, swim, intimates, custom-made wedding & special occasion dresses, and anything noted as final sale.
For US customers,we provide new return address in Los Angeles,United States(only for US orders), you can ask customer service staff for detailed address.
For other customers from those countries as following:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please ship returns to Poland Warehouse, and you can ask customer service staff for detailed address.
Friendly reminder: wedding & special occasion dresses can not be returned to the United States warehouse and Poland warehouse.
You will be responsible for contacting us before your return. Be sure to include your order details,like items,order no.,sub-orders,especially,your tracking number and courier company for your returns.
For any other questions,please contact with customer service.We will respond as soon as possible generally within 24 hours
- Check Your Package
- Return Exchange
- Please contact our customer service at first and verify the details Please contact our customer service at first and verify the details
- Refund you in 2-7 working days after we receive your returning package Prepare your new item(s) ASAP after we receive your returning package
- Return Successfully Exchange Successfully
In order to provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site.
Including your name, e-mail address, gender, your account settings, IP, fingerprint data, device information, your billing and shipping address information, phone number, address, credit card information, language preference, merchandise category preferences.
At tidebuy.com, we respect and take the protection for your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.(2)Use of Personal Data
We collect Personal Information that you provide to us voluntarily and process it for the following purposes:
To create your personal account at tidebuy.com
To complete transactions with you;
To be able to contact you in the event of any problem with the delivery of your items;
To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;
To know your needs and preferences and recommend personalized products;
To develop, enhance, market and provide products and services to meet your needs;
To process exchanges or product returns;
To improve our services and respond to requests or complaints.(3)The Content & Frequency of our communication with you
·For automatically triggered email, SMS, and App push notifications
We may send you a confirmation email or a SMS verification after you register with tidebuy as well as service-related notifications as necessary.
Your order confirmation email;
Your address change confirmation email;
Your payment confirmation email;
Your order delivery notice;
Your package logistics method changing notification;
The above list are closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again.
The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.
How to delete my account:
Please refer to (7)Right to Opt-out.
·For manually group email or SMS, and App push notifications
We will send group email newsletter, SMS newsletter, and App push notifications after we received your subscription request. The content of such notification contains:
Special offers for subscribers only;
New products updated;
Website promotion and coupon;
Products personalized recommendation;
Shopping and wearing, maintenance tips;
Updates of service policy.
You may receive above notifications 2-5 time per week in average. You can unsubscribe at any time.
How to unsubscribe:
Please refer to (7)Right to Opt-out.(4)Cookies
Persistent cookies are stored as a file on your computer or mobile device for a time period no longer than 24 months.
Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in. We use session cookies when to check whether you are logged in or not.
ou can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features such as:
Speed up navigation
Track site usage
Recognize users and user access privileges
Enable selection and purchase products on this Site record your browsing activity and purchases
Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages.(5)Children’s Privacy
If you are under 16 years old please use tidebuy.com only given or authorized by the holder of parental responsibility over the child.
Tidebuy do not collect, use, or transfer data to third parties with any data from children under 13. We will immediately delete the data when we learn that we have collected the personal data of a child under 13. If you find any child under 13 years old was registered on our site, please contact us to delete.
Telephone: +86-29-68532863(6) Processing of information
You agreed to clearly and fully understand, for the sole purpose that providing you with the personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.(7)Right to Opt-out
Delete my account
Tidebuy is committed to providing you with continuous, high quality products and services. But if you want to delete all your data information on our website, we respect your choice and shall fully cooperate. Please contact tidebuy customer service and they will reply you within 48 hours. All your information will be completely deleted from the server of tidebuy.
Shortly afterwards, you can submit delete account request through our web page. This is currently under development. Before this, you can contact customer service to help to delete.
No more emails or messages
If you no longer wish to receive the Company's promotional communications, you may opt-out by unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can unsubscribe from SMS by e-mailing our customer service at email@example.com.
Tidebuy.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. But we will do our best to protect your data security. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. While to provide your better services, we do work with Third-party Partners.
You are responsible for maintaining the security and confidentiality of your tidebuy.com user name and password.(2)Working with Third-party Partners
Sometimes we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. We will sign a strict confidentiality agreement with third-party service providers. At the same time, strict encryption method will be used during data transmission.
We have to provide your name, shipping address, email and phone number to partners such as DHL, USSF, EMS, UPS, etc in order to guarantee delivery of your orders.
We have to provide your credit card number to financial services organizations such as PayPal, credit card processors and issuers in order to process payments. We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.
During your registration, you agree to receive promotion notification from us; you might be informed with new products, promotional announcements, special offers and services through EDM and SMS. You may unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can also email firstname.lastname@example.org and request to stop sending any promotion email or short message to you.
·Data tracking and statistics
In order to know our website access data, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.(3)Data Protection Officer
Office of the Data Protection Commissioner
Tidebuy.com reserves the right to change the privacy and security claims of the site. Any changes we have made to this Privacy & Security Policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.
Last Updated Date:
15th May, 2018