- return policy
If you aren't completely satisfied with your purchase, you may return it within 15 days of delivered date.If your item is damaged, defective or incorrect upon arrival, please contact us to arrange for your return.
1.You will be responsible for contacting before your return. Be sure to include your order number, login account, and return reason on a piece of paper with your return.
2.We will confirm the application for refund within 2 working days generally.
3.We will refund your money to your account within 2-7 business days after your return has been received and confirmed. We are not responsible for lost,damaged or stolen packages.
4.If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.
In addition, it is recommended that you take some pictures for details if the item(s) is (are) not the same as the picture shown or the description we say.
Tidebuy.com does not accept returns on jewelry, accessories, tattoos supplies, swim, intimates, custom-made wedding & special occasion dresses, and anything noted as final sale.
For US customers,we provide new return address in Los Angeles,United States(only for US orders), you can ask customer service staff for detailed address.
For other customers from those countries as following:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please ship returns to Poland Warehouse, and you can ask customer service staff for detailed address.
Friendly reminder: wedding & special occasion dresses can not be returned to the United States warehouse and Poland warehouse.
You will be responsible for contacting us before your return. Be sure to include your order details,like items,order no.,sub-orders,especially,your tracking number and courier company for your returns.
For any other questions,please contact with customer service.We will respond as soon as possible generally within 24 hours
- Detect Items
- Return Exchange
- Contact us with your order number, courier company info, and the item(s) you want to return Contact us with your order number, courier company info, and the item(s) you want to exchange
- Refund you within 2-7 business days after receiving your package info. Replace your new item(s) after receiving your package info.
- Return Completed Exchange Completed
If our information practices change, we will post an updated version of the policy on our website.
The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website constitutes your consent to be bound by the revised policy. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
You can also learn about how we collect and use your information consistent with this policy at any time.
1. We may collect: your name, billing and delivery address, your e-mail address, and your purchase/return/exchange information
2. We may use your personal information in the following ways:
- To Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To contact you if necessary
- To conduct research and analysis, including focus groups and surveys.
3. We do not sell or rent customer information to third parties. If you do not wish to receive promotional communication from us, select to opt out or contact us.
4. We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Secure Sockets Layer (SSL). SSL encrypts your own information, so only we are able to decode the information.
5. We ask all our customers to take measures to help protect information in their online accounts, including the following:
a. Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
b. Reset your e-mail account passwords frequently.
c. Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters).
d. Do not use the same password on more than one website.
e. Do not share your password with others.
6. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.